FAQs

Our products use ingredients that are globally sourced and are scrutinized and tested for maximum quality. Unfortunately, we cannot disclose the location of origin for all of our ingredients because it's proprietary information.

We are so confident in our products that we offer an unconditional satisfaction guarantee. If you are not completely happy with our products for any reason, please reach out to our Customer Service team within 60 days of purchase and we'll help you with a refund.

If your balm arrives melted, just pop it in the fridge for a few minutes. Good as new! Melting is to be expected if your order ships when it's warm out, since our balms are made with natural coconut oil which has a very low melting point.

If your balm arrives solid, you can place it in a warm place, like on top of the fridge, and it will be back to normal in a few minutes. Cold balms will also return to normal consistency after a day or so kept at room temperature. If the product seems too firm when it's time to apply, warm it in your hands to let your body heat melt the coconut oil carrier until its a smoother consistency.

Our nutritional products expire on the last day of the month that is printed on the packaging. Our grooming products generally do not expire. However, when they are exposed to extreme temperature fluctuations it can cause the natural ingredients to separate. While the balm may look different, this does not affect the integrity of the product and it can still be mixed back together using the warmth between two fingers. For all ingestible products, an expiration date is printed on each package. If you're still having issues, reach out to our Customer Service team for help.